At Alterno Agency (Alterno Group, LLC), we value the trust of our visitors and customers. Therefore, we are committed to protecting and responsibly handling all information collected through our digital channels. This policy explains how we collect, use and protect your personal and non-personal information when you use our website or our digital services.
Information Collection
Personal information
We collect identifiable information only when you voluntarily provide it to us. This may include your name, email address, phone number, company, job title or any other information you share when filling out contact forms, subscribing to our newsletters, downloading content, requesting proposals or communicating directly with our team.
Non-personal information
We also automatically collect non-identifiable data, such as IP address, browser type, approximate IP-based location, time spent on the website, pages visited and browsing behavior. This information helps us to better understand how users interact with our content, and to optimize our digital experience.
2. Use of Cookies
Our website uses cookies to improve the user experience, personalize content and measure the performance of our campaigns. A cookie is a data file that is temporarily stored in your browser, allowing us to recognize your visit and remember your preferences.
The cookies we use do not access personal information stored on your device. They only allow us to collect browsing data for statistical analysis, audience segmentation and service improvement. You can configure your browser to accept, reject or delete cookies at any time. Please note that by disabling them, some features of the website may not operate properly.
3. Use and Protection of Information
The information collected is used exclusively for purposes related to our advertising services, digital marketing, commercial contact, information campaigns and optimization of our digital channels.
We do not share your personal information with unauthorized third parties. We may, however, share certain data with trusted vendors who assist us in technical operation, web analytics, marketing automation, or campaign execution, subject to confidentiality agreements.
We apply secure data handling practices and take reasonable technical and organizational measures to protect your information from unauthorized access, loss, alteration or improper disclosure.
4. User Consent and Rights
By using our website and providing us with your information, you agree to this policy and consent to the collection and use of your data in accordance with the terms set forth herein.
At any time, you may request access, correction or deletion of your personal data by writing to hello@alternoagency.com. You can also unsubscribe from our communications through the link included in our emails, or by contacting us directly.
5. Updates and Changes
We reserve the right to modify this Terms of Service and Privacy Policy from time to time to reflect changes in our practices or to comply with new regulations. Any updates will be posted in this section with their effective date.
Last update: July 2025
If you have any doubts or questions about this policy, you can write to us at hello@alternoagency.com.